1. Who we are

This Privacy Policy explains how Medsarva Private Limited ("Medsarva," "we," "us," or "our"), operating the Medsarva Education platform, collects, uses, discloses, and protects personal information of visitors, registered students, instructors, and other users ("you") of education.medsarva.com and related services (the "Platform").

2. Information we collect

• Account information: name, email address, and password (stored as a secure hash, never in plain text) when you register.
• Learning data: course enrollments, lesson progress, quiz attempts and scores, assignment submissions, and certificates issued.
• Communications: messages you send us through the contact form or email, and any content you submit as part of assignments or discussions.
• Technical data: IP address, browser and device type, and basic usage logs collected automatically for security and reliability purposes.

3. How we use your information

We use personal information to:

• Create and manage your account, and authenticate your login.
• Deliver course content, track progress, and issue certificates.
• Respond to support requests and communicate important service updates.
• Maintain platform security, prevent abuse, and enforce our Terms & Conditions.
• Improve the Platform based on aggregated, non-identifying usage patterns.

We do not sell personal information to third parties.

4. Sharing of information

We share personal information only with service providers who help us operate the Platform under contractual confidentiality obligations — for example, our database and hosting providers — and where required by law, regulation, or a valid legal process.

5. Data security

Passwords are hashed, not stored in plain text. Access to sensitive administrative actions requires appropriate permissions, re-verified on the server for every request. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain account and learning records for as long as your account remains active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and maintain certificate verification records. You may request deletion of your account as described in Section 8.

7. Cookies

We use essential cookies required for authentication and session management (for example, to keep you logged in). We do not currently use third-party advertising or tracking cookies.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may withdraw consent to non-essential processing where applicable. To exercise these rights, contact us at medsarva@gmail.com. We will respond within a reasonable timeframe.

9. Children's privacy

The Platform is intended for students, healthcare professionals, and other adult or near-adult learners. Where a learner is a minor under applicable law, we expect registration and use of the Platform to occur with the involvement and consent of a parent or guardian.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact us

Medsarva Private Limited
Mogal Bazar, Durgapur, Basudeopur, Munger, Bihar – 811202, India
Email: medsarva@gmail.com