Privacy Policy

This Privacy Policy explains how Medsarva Private Limited ("Medsarva," "we," "us," or "our"), operating the Medsarva Education platform, collects, uses, stores, discloses, and protects personal information of visitors, registered students, instructors, and other users ("you") of education.medsarva.com and related services (the "Platform").

Medsarva is committed to handling personal information responsibly, transparently, and only for legitimate purposes connected with the operation and delivery of the Platform and its educational services.

Depending on how you use the Platform, we may collect the following categories of information:

• Account information: name, email address, phone number where provided, and password information. Passwords are stored using secure hashing and are not stored in plain text.
• Learning information: course enrollments, lesson progress, quiz attempts and scores, assignment submissions, certificates issued, and related academic activity.
• Communications: messages you send us through contact forms, email, support communications, and content you submit as part of assignments or other Platform activities.
• Transaction information: information reasonably necessary to process and verify purchases, enrollments, refunds, or other transactions where paid services are offered.
• Technical information: IP address, browser and device type, operating information, and basic usage or security logs collected automatically for security, reliability, and service operation.

We seek to limit collection to information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted by applicable law.

We may use personal information to:

• Create and manage your account and authenticate your login.
• Provide course content, manage enrollments, track learning progress, conduct assessments, and issue certificates.
• Process payments, refunds, and related transaction requests where paid services are offered.
• Respond to support requests and communicate important service, security, account, or policy updates.
• Maintain Platform security, detect or prevent misuse, fraud, unauthorized access, or other unlawful activity.
• Enforce our Terms & Conditions and other applicable Platform policies.
• Improve the Platform using aggregated or otherwise non-identifying usage information where reasonably appropriate.
• Comply with applicable legal obligations, lawful requests, and legal processes.

We do not sell your personal information to third parties.

Depending on the nature and purpose of processing, personal information may be processed with your consent, where necessary for providing a service you have requested, for certain legitimate uses permitted by applicable law, for compliance with legal obligations, or for other lawful purposes recognized under applicable law.

Where consent is required, we aim to obtain it through a clear, informed, specific, and affirmative action. We do not intend to obtain consent through deceptive interface design, pre-selected choices, or other mechanisms designed to impair informed choice.

Where applicable law provides a mechanism for withdrawal of consent, you may exercise that right through the method made available by Medsarva or by contacting us using the details provided in this Policy.

We may share personal information only where reasonably necessary for operating the Platform, providing requested services, protecting users and the Platform, or complying with applicable law.

• Service providers: trusted providers that support hosting, databases, authentication, communications, payment processing, security, or other Platform operations.
• Legal and regulatory authorities: where disclosure is required or permitted by applicable law, regulation, court order, or other valid legal process.
• Security and protection: where reasonably necessary to investigate fraud, abuse, security incidents, or unlawful activity, or to protect the rights, property, and safety of Medsarva, users, or others.

Where third-party service providers process information on our behalf, we seek to require appropriate confidentiality and security protections consistent with the nature of the information and applicable law.

Medsarva uses reasonable technical and organizational safeguards appropriate to the nature of the information we process. These measures may include secure authentication, password hashing, access controls, server-side authorization checks, and security monitoring.

Access to sensitive administrative actions is subject to appropriate permissions and server-side verification. We also seek to limit access to personal information to persons and service providers who reasonably need it for authorized purposes.

No method of electronic transmission, storage, or security is completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain your account and learning records, provide services, establish or defend legal claims, resolve disputes, comply with legal obligations, and maintain certificate verification records.

Where information is no longer required for a lawful purpose, we will seek to delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational requirements.

We use essential cookies and similar technologies required for authentication, session management, security, and basic Platform functionality.

We do not currently use third-party advertising or tracking cookies for behavioral advertising.

Where non-essential cookies or similar technologies are introduced in the future, we will provide appropriate information and obtain consent where required by applicable law.

Subject to applicable law, you may have rights and choices relating to your personal information, which may include:

• requesting access to information associated with your account;
• requesting correction of inaccurate or incomplete information;
• requesting deletion of personal information where deletion is permitted by applicable law;
• withdrawing consent where processing is based on consent and applicable law provides such a right; and
• raising a grievance regarding the processing or handling of your personal information.

To exercise an applicable right or raise a privacy-related concern, contact us at help@medsarvaedu.in.

We may need to verify your identity before acting on certain requests. Requests will be handled within the period and subject to the conditions permitted or required by applicable law.

Under the Digital Personal Data Protection Act, 2023, a child means an individual who has not completed eighteen years of age.

Medsarva Education is primarily intended for students, healthcare professionals, and other learners. Where a user is a child under applicable law, we will handle the child's personal information in accordance with the requirements applicable to children, including any applicable requirements concerning parental or lawful guardian consent and child-related processing.

If you believe that a child has provided personal information in circumstances that do not comply with applicable requirements, please contact us at help@medsarvaedu.in.

Where the Platform falls within the scope of applicable e-commerce and consumer-protection requirements, Medsarva aims to provide clear information about its services, pricing, material terms, refund conditions, and relevant consumer-facing policies.

We seek to obtain consumer consent for purchases and other relevant actions through clear and affirmative choices and do not intend to use deceptive interface practices that manipulate or impair informed consumer decision-making.

Our consumer-facing practices are intended to be read together with our Terms & Conditions and Refund & Cancellation Policy.

This Privacy Policy is designed with reference to applicable Indian laws and regulatory requirements relating to digital personal data, information technology, and consumer protection, including, to the extent applicable:

• Digital Personal Data Protection Act, 2023: including applicable provisions, rules, regulations, notifications, and directions issued thereunder.
• Information Technology Act, 2000: including applicable provisions and rules made thereunder.
• Consumer Protection (E-Commerce) Rules, 2020: where applicable to the nature of the services and transactions offered through the Platform.

The Digital Personal Data Protection Act, 2023 provides for different provisions to come into force on different dates. Accordingly, this Policy will be interpreted and applied with reference to the provisions and implementing rules that are in force and applicable at the relevant time.

Nothing in this Privacy Policy is intended to exclude, restrict, or waive any mandatory right or remedy available to an individual, consumer, or other person under applicable Indian law.

If you have a question, concern, or complaint regarding the collection, use, disclosure, security, or handling of your personal information, you may contact Medsarva at:

Medsarva Private Limited
Mogal Bazar, Durgapur, Basudeopur, Munger, Bihar – 811202, India
Email: help@medsarvaedu.in
Phone: +91 1169652753

We will review privacy-related complaints and respond in accordance with applicable law and the nature of the request.

We may update this Privacy Policy from time to time to reflect changes to the Platform, our practices, applicable law, or regulatory requirements.

Material changes will be reflected by updating the "Last updated" date above. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes that require it.

Medsarva Private Limited
Mogal Bazar, Durgapur, Basudeopur, Munger, Bihar – 811202, India
Email: help@medsarvaedu.in
Phone: +91 1169652753